Bookings can be cancelled anytime (by both renter and owner) as long as the payment hasn't been compeleted by the renter.
Follow these steps to cancel a paid booking
In case a booking already has been paid, a booking agreement is automatically created between the owner and renter. This also includes cancellation conditions that the owner and renter must comply with in principle. Download this agreement from your 'bookings' overview and click on 'view' to go to the rental agreement.
If the renter wishes to cancel after payment, this can be done under 'status' on the booking overview page. The renter will receive (part of) the rental amount back in the form of a coupon with rental credit, which can be used for a future booking (the coupon is valid for 1 year from the cancellation date).
The amount of rental credit is determined as follows:
Cancellation more than 30 days before the start date of the rental period: 98% of the booking amount
Cancellation between 30 and 8 days before the start date: 95% of the booking amount
Cancellation between 7 and 4 days before the start date: 85% of the booking amount
Cancellation between 3 and 1 days before the start date: 75% of the booking amount
Cancellation less than 1 day before the start date: 60% of the booking amount
In addition, the renter will receive the service fee back. However, if shipping was included, these shipping costs will not be refunded.
The part of the booking amount that is not refunded as rental credit will be transferred as a compensation to the owner.